An executive recruiter at Hewlett Packard Enterprise, Stacie Wilk of Greenville, SC, has over two decades’ experience in human resources. Previously the managing director of Westport International in Greenville, SC, Stacie Wilk was in charge of developing and maintaining client relationships.
Maintaining customer relationships in an age of increasing competition will sustain your company while generating new business in the form of referrals. Communication is at the core of maintaining these relationships. Communicate with your clients regularly. Schedule regular check-ins to share progress on ongoing work. Whenever they call or email you, respond promptly. Demonstrating availability communicates to clients that their projects are important to you.
Besides consistency in communication, you should also maintain a positive attitude. While running an organization does have its low moments, never take them out on your clients. Show them a positive face. Be enthusiastic. Create an environment where your clients actually enjoy working with you.
Finally, dare to be open. Your clients are more than just accounts, they’re human beings. If a client has a family, ask about it. If they operate in a business space you are familiar with, ask how the business is going. You can even demonstrate the work you do for them. This will build their trust in you and understanding of all the work that goes into every assignment they give you.
